Frequently Asked Questions

 

Shipping

  • Shipping is charged at a flat rate of R75, regardless of your order quantity.
  • Standard delivery is 2 – 3 days from payment receipt unless otherwise specified.
  • You’ll receive an email to confirm your order which will include an order number. Use this number to track your delivery on the Track Your Order page.

Address change

If you need to change your delivery address after an order, please contact us immediately via telephone or hello@publik.co.za.

Customer service

We’d love to have a 24/7 telesales team ready to take your call, but we’re not quite there. For any queries, please email us on the relevant address below.

Broken bottles

  • If you receive an order with any broken bottles, please contact us within 24 hours of delivery at hello@publik.co.za
  • If you open any wine that tastes off or corked, please contact us within 30 days of delivery at hello@publik.co.za.

Cancellations

  • If you need to cancel an order, please email us immediately at hello@publik.co.za.
  • Publik also reserves the right to cancel any order that we suspect is fraudulent. We may also request an Identity document/card copy to authenticate a transaction before we process it.

Urban only

We ship to all major cities and towns in South Africa. Unfortunately we do not ship to PO Box addresses, farms or rural areas.

Payments & Pricing

  • We accept payment by Credit Card or EFT. Orders paid via EFT are dispatched after proof of payment received.
  • All prices are in South African Rands. Prices are per bottle though some curated cases will be sold in packs of 3 or 6. Please note this when you place your order.
  • Pricing on products is subject to change at any time

Age limit

Persons ordering must be over 18 years of age. Deliveries must be accepted by someone over 18 years of age.

Intellectual property

All content on this website or in our communication is the property of Publik and may not be modified, reproduced, published or shared with third parties without our consent. If you have any issue or problem with any content, please get in touch.

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